Terms & Conditions
Effective Date: June 15, 2025
Welcome to SmartZone. By accessing our website, placing an order, or using our services, you agree to the following Terms and Conditions. Please read them carefully.
1. Company Overview
SmartZone is a trusted supplier of new aftermarket auto spare parts. We serve businesses and individual customers across the UAE, the Sultanate of Oman, Kazakhstan, and beyond. Our services include the sale and distribution of quality-tested spare parts to workshops, retailers, fleet operators and individual customer.
2. Eligibility
By using our services, you confirm that:
• You are at least 18 years old or are authorized to act on behalf of a registered business
• You have the legal capacity to enter into a binding agreement
3. Orders & Payments
• All orders are subject to acceptance and availability.
• Prices are listed in USD and may include or exclude applicable taxes.
• Payment must be completed before goods are dispatched.
• We accept bank transfers, credit cards, and other approved payment methods.
4. Shipping & Delivery
• We aim to dispatch products as quickly as possible, depending on stock and logistics.
• Delivery times vary based on destination and courier service.
• SmartZone is not liable for delays due to customs clearance, natural events, or third-party shipping issues.
5. Returns & Exchanges
• Customers may request returns or exchanges within 7–14 days of delivery.
• Products must be unused, in original packaging, and accompanied by proof of purchase.
• Return shipping costs are the responsibility of the customer unless the product is defective or sent in error.
6. Warranty & Liability
• Our parts are tested and certified to meet quality standards.
• Warranties vary by product type and are clearly stated on invoices or product descriptions.
• SmartZone is not responsible for damages due to improper installation, misuse, or unauthorized repairs.
7. Intellectual Property
All content on our website, including logos, images, product descriptions, and data, is the property of SmartZone. Reproduction or use of our materials without permission is prohibited.
8. Privacy
We respect your privacy and protect your data. Please review our [Privacy Policy] for full details on how we collect and use your information.
9. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Disputes will be resolved under the jurisdiction of the appropriate courts in the UAE, unless otherwise agreed in writing.
10. Contact Information
For questions regarding these Terms, contact us at:
Head Office – Sharjah, UAE
Email: info@smartzoneparts.com
Phone: +971586778850
