Privacy Policy
Effective Date: June 15, 2025
At SmartZone, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us—whether as a business partner, retailer, workshop, fleet operator, or individual customer.
1. Information We Collect
We may collect the following types of information:
• Full name, company name (if applicable)
• Contact details (email, phone number, address)
• Shipping and billing information
• Purchase and transaction records
• Communications and inquiries sent to us
2. How We Use Your Information
Your information is used for the following purposes:
• To process and deliver spare part orders
• To provide customer support and after-sales service
• To improve our products and logistics services
• To communicate about updates, promotions, or offers
• To comply with legal or regulatory requirements
3. Sharing of Information
We only share your information when necessary and with trusted third parties such as:
• Shipping and logistics partners
• Payment service providers
• Our regional branches (Oman, Kazakhstan)
• Legal authorities when required by law
We do not sell or rent your personal data to third parties.
4. Data Protection
We apply robust security practices to safeguard your data:
• Secure servers and encrypted transactions
• Access limited to authorized personnel only
• Regular updates and system checks
5. Your Rights
You have the right to:
• Access, correct, or update your personal information
• Request data deletion (subject to legal retention rules)
• Opt out of promotional communications
6. Cookies & Website Tracking
If you visit our website, we may use cookies to:
• Improve your browsing experience
• Track usage patterns to enhance site performance
• Offer customized content or promotions
• You can disable cookies in your browser settings.
7. Cross-Border Data Transfers
As we operate in the UAE, Oman, and Kazakhstan, your data may be transferred between these regions. All data transfers are done in accordance with applicable privacy laws.
8. Policy Updates
We may occasionally update this Privacy Policy. The latest version will always be available on our website.
9. Contact Us
If you have any questions or concerns about your privacy, you can contact us at:
Head Office – Sharjah, UAE
Email: info@smartzoneparts.com
Phone: +971586778850
